Privacy Policy
Privacy Policy
Graymadd Home Services LLC dba On Time Air HVAC
Effective Date: February 28, 2025
We respect your privacy and are committed to protecting your personal information. By using our services — including opting in to SMS messages — you agree to this Privacy Policy.
1. Information We Collect
Personal Information: We collect your name, phone number, and other contact details when you sign up for SMS updates, request service, or otherwise provide your information to us.
Other Information: If you contact us directly, we may collect additional details you choose to provide, such as your email address or service location.
2. How We Use Your Information
We use your information to:
Send appointment reminders, service updates, and promotional offers
Respond to inquiries or requests you make
Improve our customer service and communication
3. Data Sharing & Selling
We do not sell, rent, or share your personal information (including names, phone numbers, or email addresses) with third-party companies for their own marketing or promotional purposes.
We may share limited information only with trusted service providers who assist us in operating our systems (e.g., SMS delivery, hosting, analytics). These providers are strictly prohibited from using your data for any purpose other than performing services on our behalf.
4. SMS Messaging & Consent
By providing your phone number and opting in, you consent to receive SMS messages from On Time Air HVAC.
Message Frequency: Varies based on your interaction with us (typically under 10 messages per month).
Message & Data Rates May Apply.
You can opt out anytime by replying STOP, and you may reply HELP for assistance. Consent is not a condition of purchase.
5. Data Transmission & Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Your mobile information will be used only for the purpose of communicating with you via SMS or related customer service — not for any unrelated marketing.
6. Retention & Deletion
We retain your data only as long as necessary to provide our services or comply with legal obligations.
You can request deletion of your personal data at any time by contacting us at [email protected].
7. Exclusion of Text Messaging Opt-In Data
All data usage categories exclude text messaging originator opt-in data and consent. This information will not be disclosed, shared, or sold — except to our messaging provider strictly for delivery of text messages.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:[email protected]